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Delete your PalopGO account

Last updated: 6 November 2026

PalopGO is a trading name of Bridge Digital Solution LTD (company number 17320165), 35a Balaam Street, London E13 8EB, United Kingdom. You can delete your PalopGO account yourself, at any time, in the app or on the web. Nobody has to approve it.

In the app

  1. Open PalopGO and sign in with your phone number.
  2. On the start screen, under your account, tap Delete my account.
  3. Type DELETE and confirm.

On the web

  1. Open https://palopgo.com/app in any browser.
  2. Sign in with your phone number and the code we send you by text message.
  3. Follow the same steps: Delete my account, type DELETE, confirm.

What is deleted

  • Your name and phone number are removed from your account, so the same number can sign up again as a new account.
  • Your saved addresses, map pins and the notes on them.
  • Your signed-in devices and their notification tokens: you are signed out everywhere.
  • Any role you held on PalopGO (store staff, courier), which ends with the account.
  • If you deliver for PalopGO: you go offline at once and are offered no more deliveries. Your courier name, vehicle plate and colour, photo, last position and the location points that were not part of a delivery are deleted.
  • If you run a store alone: the store closes for good and leaves PalopGO. Its name, phone number, photo, contacts and the name of who makes its food are deleted, and its exact location is reduced to its neighbourhood. If other people run the store with you, it stays theirs: only your access goes, and the store's number when it was your own.

What we keep, and for how long

Records of past orders and payments are kept, without your name or phone number, for as long as UK law requires for financial records. Card details were never held by PalopGO: card payments are taken by Stripe. A courier's past deliveries keep their cash and payout records, and the route of each delivery is kept without your name for complaints about it, for as long as every courier's location points are kept. A closed store's past orders, statements and accounts are kept the same way, without its name, phone number or exact location.

If an order is in progress

The account cannot be deleted while one of your orders is still being prepared or delivered. Wait until it is delivered or cancelled, then delete the account. The same holds while you are carrying an order as a courier (deliver it, or report it as failed, first) and while a store you run alone has orders in progress (finish them, or turn down the ones not yet accepted, first).

If you cannot sign in

Email bridge@bridge-digital-solution.com from, or mentioning, the phone number on your account, and ask for it to be deleted. We answer within one month, as UK data protection law requires.